> ## Documentation Index
> Fetch the complete documentation index at: https://help.billpal.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Account, security and privacy

> Secure your sign-in, follow activity, export your data and delete your account.

## Sign-in

Every Billpal account is protected with a second factor. When you sign in, you enter a 6-digit code from your authenticator app after your password. You set it up during [setup](/en/getting-started). Instead of email and password, you can also **Sign in with Google**.

### Change your password

There's no separate field for this in Settings. Sign out, click **Forgot password?** on the sign-in page and follow the link in the email. Billpal then signs you out on all other devices and disconnects any connected [AI agents](/en/ai-agents).

If you've lost access to your authenticator app, write to [support@billpal.io](mailto:support@billpal.io).

### Profile

You change your name, profile picture and app language under **Settings > Profile**.

## Activity

Under **Activity** in the sidebar, you see who did what in the workspace: new and changed documents and contacts, rule runs, exports, new members and connections. The tabs at the top filter by area. **Download CSV** gives you the list as a file.

## Take your data with you

You can export documents and contacts as Excel or CSV at any time, and the originals as a ZIP, see [Exports](/en/exports). If you need a further copy of your data, write to [support@billpal.io](mailto:support@billpal.io).

## Delete your account

<Warning>
  Deleting can't be undone. Export anything you need to keep first.
</Warning>

<Steps>
  <Step title="Start the deletion">
    Go to **Settings > Profile** and, under "Danger zone", click **Delete account**.
  </Step>

  <Step title="Transfer or delete workspaces">
    If you're the account owner, choose **Transfer** or **Delete** for each of your workspaces. With Transfer, a member you pick gets the workspace right away with all its documents. With Delete, Billpal removes that workspace's data.
  </Step>

  <Step title="Confirm">
    Type `DELETE` and confirm. Billpal then deletes in the background and signs you out.
  </Step>
</Steps>

Your login and personal data are deleted, and you're removed from every workspace. Documents you added in other people's workspaces stay there, just without your name. Billpal disconnects your inboxes and portal sessions. Unused overage credit is forfeited.

If you're only a member of workspaces someone else pays for, you can't delete your account yourself. Ask an admin to remove you, or contact support.

We have to keep our billing records for up to 7 years under Austrian tax law. After that, we also delete the last record that your account existed.

## Privacy

Billpal processes the data in your workspaces on your behalf. The details are set out in the [data processing agreement (DPA)](https://billpal.io/dpa). It's part of the terms, and you can generate a PDF of it there for your records.

In short:

* The app runs in Frankfurt; inbox sync and portal sign-ins run on servers in Germany.
* Billpal reads documents with Google Gemini in the EU.
* With Gmail and Microsoft, Billpal only gets read access and never sees your password.
* Billpal doesn't store supplier passwords for portals.

Everything else, including the service providers we use, is in the [privacy policy](https://billpal.io/privacy).

## Get help

Under **Support** in the sidebar, you can write to us right from Billpal. Choose a topic, describe what you need and attach screenshots or documents if useful (PDF, JPG or PNG, 4 MB in total at most). You get a ticket ID, and we reply by email. You can also reach us at [support@billpal.io](mailto:support@billpal.io).


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