> ## Documentation Index
> Fetch the complete documentation index at: https://help.billpal.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection problems

> Error messages when connecting ChatGPT or Claude, and what to do.

## Messages on the Billpal page

Billpal shows these messages during sign-in, after ChatGPT or Claude has sent you to Billpal.

| Message | What it means | What to do |
| - | - | - |
| **Finish setup**: "Finish setting up Billpal, then start again in ChatGPT or Claude." | Your Billpal account isn't fully set up yet. | Click **Go to setup** and finish it. Then start the connection again in ChatGPT or Claude. |
| **Request expired**: "This connection request expired. Start again in ChatGPT or Claude." | Too much time passed between starting in ChatGPT or Claude and clicking **Allow**. | Close the window and start the connection again in ChatGPT or Claude. The old window no longer works. |
| "This connection request is invalid. Start again in ChatGPT or Claude." | Billpal couldn't match the request from ChatGPT or Claude. | Start the connection again in ChatGPT or Claude. |
| **Can't connect**: "This app can't connect to Billpal yet." | The app is neither ChatGPT nor Claude. Billpal doesn't allow other apps or custom MCP clients. | Connect ChatGPT or Claude. |
| "Something went wrong. Try again." | An unexpected error. | Start the connection again. If the message stays, contact us through **Support** in Billpal. |

## ChatGPT or Claude wants to reconnect

Changing or resetting your password disconnects every agent. Disconnecting under **Settings > AI agents** ends the connection too.

In ChatGPT or Claude, follow the prompt to reconnect and sign in to Billpal again. Logging out in your browser doesn't disconnect agents.

## New tools are missing in ChatGPT

ChatGPT remembers the tools it saw when you connected. Open Billpal in ChatGPT's settings, refresh the app, and start a new chat. A chat that's already open keeps using the old tools.

## The agent can't find a workspace

The agent only sees workspaces you can open in Billpal yourself. If one is missing, check **Settings > Workspaces** in Billpal to see whether you're still a member. If you were removed, ask an admin to invite you again.

## The agent shows no plan or usage

Only the account owner sees plan and usage. If that's not you, ask the account owner. They find it in Billpal under **Settings > Billing**.

## You want the agent to change something

It can't. The agent has read-only access. Editing documents, marking them paid, uploading, and exporting only work in Billpal itself.


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