> ## Documentation Index
> Fetch the complete documentation index at: https://help.billpal.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect WhatsApp

> Connect your number and send invoices and receipts to Billpal as a photo or PDF.

With WhatsApp, a receipt reaches Billpal while it is still in your hand. Take a photo, send it to Billpal, and Billpal files the document in your workspace. PDFs work the same way.

## Connect your number

<Steps>
  <Step title="Open the WhatsApp settings">
    Go to **Settings > WhatsApp** and click **Connect WhatsApp**.
  </Step>

  <Step title="Enter your number">
    Pick the country code and enter your phone number. Tick "I consent to connect my WhatsApp number to Billpal." and click **Send code**.
  </Step>

  <Step title="Confirm the code">
    Billpal sends you a 6-digit code on WhatsApp, not by SMS. Enter it and click **Verify number**.
  </Step>
</Steps>

The code is valid for 10 minutes. If nothing arrives, click **Resend code** under "Didn't get a code?". After five wrong entries, Billpal stops accepting that code for 15 minutes. Request a new one instead.

The code comes from the Billpal chat. That is the chat you send your documents to later. You can also find the number in your settings: click your number under **Settings > WhatsApp**. Under "Billpal number" you can copy it and save it as a contact.

<Note>
  You can connect up to four numbers. A number can only belong to one Billpal account.
</Note>

## Send documents

Send photos or PDFs to the Billpal chat. Billpal accepts JPG, PNG, WebP and PDF, up to 20 files at a time. If you send more, Billpal asks you to wait until the first ones are done.

Billpal replies right away that your files arrived. Once a document is done, you get a summary:

* document type and supplier
* date and amount, with net and VAT
* invoice number and category
* a link straight to the document in Billpal

If a document needs a review, the reply says why. See [Review documents](/en/review). If you already sent the same file before, Billpal does not file it twice and tells you so.

### Invoices with several pages

Take a photo of every page and send them all together. Billpal recognizes which pages belong to the same invoice and turns them into one document.

Once Billpal has replied, a missing page can no longer be added. Delete the document in Billpal and send all pages again together.

### Which workspace documents go to

If you are in one workspace, documents go straight there. If you are in several, Billpal sends you a picker. Tap **Choose workspace** and pick where the documents should go.

Documents count toward the allowance of the account that owns the workspace. Members can connect their own number too. Whatever they send is visible to everyone in the workspace.

## Ask questions

You can also ask Billpal questions in the same chat, as text or as a voice message. Billpal explains how something works and where to find a setting.

Billpal does not change your documents from the chat. It also can't see lists, totals or your remaining allowance there. Open the dashboard for those.

## Trial

WhatsApp works during the [trial](/en/billing#trial). Once the trial ends or its 50 documents are used up, Billpal stops accepting files and tells you so in the chat. Subscribe under **Settings > Billing** and send the files again.

## Manage a number

Click a number under **Settings > WhatsApp** to edit it.

* **Pause**: Billpal stops accepting documents from this number. Click **Activate** to resume.
* **Your number**: If you change the number, you have to verify it again. Click **Continue setup** to do that.
* **Display name**: The name the connection has in your settings.
* **Delete**: Removes the connection for good. Documents you sent from this number stay in Billpal.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The code doesn't arrive">
    Check that the country code is right and that WhatsApp runs on exactly this number. Then click **Resend code**.
  </Accordion>

  <Accordion title="Billpal says the number isn't connected">
    You are writing from a number that is not connected or not verified yet. Connect it under **Settings > WhatsApp** or finish verifying it there.
  </Accordion>

  <Accordion title="Billpal says the connection is paused">
    Click the number under **Settings > WhatsApp**, then click **Activate**. Send the file again afterwards.
  </Accordion>

  <Accordion title="The number is already linked to another account">
    A number can only belong to one Billpal account. Disconnect it in the other account first, or connect a different number.
  </Accordion>
</AccordionGroup>


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