Connect Microsoft

You connect Microsoft inboxes, such as Outlook.com, Hotmail, or Microsoft 365, by signing in with your Microsoft account. You don’t enter a password in Billpal, and you don’t need an app password.

Choose Microsoft

Go to Settings > Email, click Add, and choose Microsoft.

Set the start date

In Connect Microsoft, use Start date to choose how far back Billpal imports documents. If you send your own invoices by email, also check Also import invoices from your Sent folder. Then click Continue.

Microsoft opens its sign-in page. Sign in with the account your invoices arrive in and allow access. Billpal only gets read-only access to your inbox.

Wait for the import

You’re then back in Billpal. “Documents are now being imported. This may take a few minutes.” means the import is running.

For the start date options and what Billpal imports from your inbox, see Import documents from your inbox.

If something goes wrong

Message	Cause	Fix
”No emails found” and “This Microsoft mailbox is empty.”	You signed in with a Microsoft account, but your email is hosted somewhere else. This happens, for example, when the Microsoft account uses a company or third-party address.	Connect the inbox where your email actually lives, usually with IMAP.
Microsoft asks for admin approval	On work accounts, IT decides which apps can access mailboxes.	Ask your IT team to approve Billpal. Until then, you can forward invoices.
”We couldn’t get access to your inbox. Connect again and allow the required permissions.”	Access wasn’t fully granted on the Microsoft page.	Connect the inbox again and approve access.
”Setup canceled. Nothing was imported.”	The Microsoft sign-in was canceled.	Start again with Add.
Expired	Microsoft ended access, for example after a password change.	Under Settings > Email, click Reconnect on the inbox.

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Connect Microsoft

If something goes wrong

​If something goes wrong

If something goes wrong